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Terms of service

These terms apply to all purchases made via our website (www.interfree.com.au) and govern the sale and delivery of products to consumers.

1. Purchasing Products

By placing an order, you agree to these terms. We may update them without notice, so please review before each purchase.

2. Consumer Rights

Your rights under the Australian Consumer Law are protected and cannot be excluded. Products must be of acceptable quality and fit for their purpose.

3. Orders & Pricing

  • Prices are in AUD and include GST.
  • Delivery charges apply and are shown at checkout.
  • Orders may be rejected or cancelled at our discretion.
  • You can order as a guest or by creating an account.

4. Payments

  • We accept Visa, Mastercard, and PayPal.
  • Orders are confirmed only after successful payment.
  • If payment fails, the order may be cancelled.

5. Delivery

  • Risk transfers upon delivery.
  • We deliver within Australia and, in some cases, internationally.
  • Estimated delivery times are not guaranteed.
  • Missed deliveries may be redirected or held at local depots.

6. Returns & Refunds

  • Contact us promptly if products are faulty or incorrect.
  • Refunds will be processed if required under consumer law or our policy.
  • Packaging damage alone doesn’t entitle you to a refund.

7. Cancellations

  • You can request to cancel before dispatch.
  • We may cancel orders due to stock issues, errors, or other unforeseen circumstances.

8. Limitation of Liability

We are not liable for indirect losses or issues caused by:

  • Errors in your order
  • Unauthorised account use
  • Delivery delays
    Our liability is limited to replacement, re-supply, or refund, where applicable by law.

9. Privacy

Your information is protected under our Privacy Policy. We use it to process your order, improve services, and for marketing (opt-out available).

10. Jurisdiction

These terms are governed by the laws of Victoria, Australia.